Terms And Conditions

Visa Information

All foreign nationalities (except for Indian Passport holders) require a visa for Bhutan. Visa must be obtained before departing for Bhutan.

As Mandated by the government, your Bhutan Visa can be processed only upon receipt of the tour payment by the designated bank (Bhutan National Bank as of now) in Bhutan. The payment has to be made at least SIX WEEKS prior to the commencement of the tour. In order to process for our Bhutan Visa we will require the following information of yours:

  • Full name as it appears in your passport
  • Date and place of Birth
  • Nationality
  • Occupation
  • Adresses: Both permanent and present
  • Passport Number
  • Type of Passport
  • Place of Issue
  • Date of Issue
  • Date of Expiration

Further, you will need to send us scanned copies of your passport and a passport size photograph.

Based on the information provided, Phuentshok Tours & Treks will process your Bhutan Visa and email you the same upon receiving the clearance as issued by the Department of Immigration.

Tourism Mandate

Tourism has been strictly limited in Bhutan so that traditional culture can be preserved and nurtured. The tourism industry in Bhutan is founded on the principle of sustainability, that is to say that tourism must be environmentally and ecologically friendly, socially and culturally acceptable and economically viable. For these reasons, tourism is carefully monitored and the number of tourists visiting Bhutan is kept to an environmentally manageable level.

All tourists are required to make their travel arrangements for both tours and treks through an authorised tour operator on pre-planned, pre-paid and guided package. Independent travel in not permitted in Bhutan. The tour operator is responsible for all land arrangements during your stay in Bhutan including in-country travel and various permits (including route, heritage visits and special permits). Undoubtedly visitors can experience Bhutan in its true nature only on all-inclusive standard packages.

Insurance

There is no personal insurance of any kind included in the tour price. Therefore it is advised that your travel insurance be obtained from places of residence before the commencement of your trip. Phuentshok Tours & Treks will not accept liability for any illness, injury or death sustained during a tour/trek. However, all possible logistic support will be provided by the company.

Remittance of Tour Payment

Entire tour payment must be settled SIX WEEKS prior to date of arrival in Bhutan and Visa is cleared by the Government subject to advance payment only.

Delayed Arrival/Departure

There shall be no charges for the number of days of delays in arrival of the visitors due to weather conditions, airline problem or road blocks. And accordingly there shall be no charge for the number of days of delay in departure of visitors due to the same reasons as mentioned earlier.

However, visitors will be charged only the actual expenses on accommodation, food, transportation and any other services required.

Cancellation Policy

The tour programmes booked and subsequently cancelled shall be subject to cancellation charges as follows:

  • 30 days before date of arrival in Bhutan : Free
  • Before 21 days : 10% of tariff
  • Before 14 days : 15% of tariff
  • Before 7 days : 30% of tariff
  • 7 days or less : 50% of tariff
  • After arrival in Bhutan : 100% of tariff

The flights booked and subsequently cancelled shall be subject to cancellation charges. Similarly, charges apply on any changes required for flight dates and names. Charges levied are as follows:

a. Cancellation of Tour:

  • Before 30 days of Date of Travel : 100% Refund
  • Between 10 – 30 days : 50% refund
  • Within last 10 days : No refund/ Ticket valid for 1 year
  • Administrative fee : US$ 25 per cancellation

b. Changes in flight dates : US$ 10 or equivalent local currency

c. Name corrections after obtaining PNR : US$ 25 or equivalent of local currency